At BRAVUM inc., protecting your personal information is a priority. This policy explains what data we collect, how we use it and what your rights are.
1. Privacy officer
BRAVUM inc. has designated a person in charge of the protection of personal information, reachable at confidentialite@bravum.ca, 514 216-9791, or 1600 Henri-Bourassa Blvd West, Suite 237, Montreal, QC H3M 3E2.
2. Information we collect
Information you provide: name, email, phone, address (for in-home services) and details about your request, including your answers to the service finder.
Information collected automatically, only with your consent: browsing data via Google Analytics (pages visited, traffic source, device type), pseudonymized.
3. Purposes
- Answering your requests and routing you to the right division
- Delivering the services you order
- Billing and accounting
- Marketing communications, only with your explicit consent
- Improving our services and websites
- Meeting our legal obligations
4. Customer relationship management
Requests submitted through our forms are stored in our customer relationship management (CRM) system, accessible only to authorized BRAVUM inc. staff, to follow up on your file, quotes and invoices.
5. Sharing
BRAVUM inc. does not sell, rent or share your information for commercial purposes. It may be disclosed to our service providers (hosting, messaging, accounting) bound by confidentiality obligations, or to authorities when required by law.
6. Cookies
In line with Law 25, no non-essential cookie is enabled without your consent. The Google Analytics 4 tag only loads after you accept. Campaign parameters (UTM, gclid, gbraid, wbraid, msclkid) may be kept in your browser and associated with a service request to measure its source.
7. Retention
- Contact and service data: 5 years after the last interaction
- Billing data: 7 years (Québec tax requirements)
- Analytics data: 26 months
8. Security
We apply appropriate technical and organizational safeguards (encrypted connections, restricted access, hashed passwords, logging). If an incident presents a risk of serious harm, we will notify you and the Commission d’accès à l’information du Québec as required by Law 25.
9. Your rights
You may request access to, correction, deletion or portability of your information, withdraw consent or object to processing by writing to confidentialite@bravum.ca. We respond within 30 days.
10. Transfers outside Québec
Some providers may process data outside Québec or Canada. We make sure adequate protections are in place beforehand, as required by Law 25.
11. Minors
Our services are not intended for people under 14 and we do not knowingly collect their information.
12. Complaints
You may file a complaint with the Commission d’accès à l’information du Québec: 2045 Stanley Street, Suite 900, Montréal, QC H3A 2V4 · 514 873-4196 · 1 888 528-7741 · www.cai.gouv.qc.ca